Installs, Smart Hands, IMAC, site audits and emergency dispatch across 200+ cities in mainland China, Hong Kong and Macau. When something breaks in a city you've never been to, we can send someone.
Field delivery is where GSS is most different. We have our own engineers in Beijing, Shanghai and Guangzhou; elsewhere, certified partners work to the same procedures and report format.
Every job runs through one ticket: confirmed dispatch, photos before and after, customer sign-off and a written report within 24 hours.
Beijing, Shanghai, Guangzhou, Shenzhen and similar
Capital cities of each province
Next business day
Data-centre and comms-room tasks scheduled in your time zone, following your MOP.
Router replacement across 300 retail stores, completed in 8 weeks.
Room temperature and humidity, UPS, device health, cabling and labels, with remediation advice.
By email, portal or NOC — address, time window and method of procedure.
Engineer and arrival time confirmed within 2 hours, with contact details.
Work follows your MOP, with remote NOC support and before/after photos.
Customer sign-off and a written service report within 24 hours.
Every store ran on a single broadband line; POS and loyalty systems dropped at peak hours. Customer data could not leave the company boundary.
Sorting-centre networks were built region by region; any outage stopped scanners and sorting lines and backed up parcels.
Each province ran its own Wi-Fi with different SSIDs, authentication and security policies; staff could not roam and site faults took two days or more to fix.
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