24×7 monitoring from two NOCs, hardware maintenance with advance replacement, and resident engineers — under one SLA, with reporting in English.
GSS Managed Services combines monitoring, maintenance and resident staffing under one SLA. All changes go through tickets and a bastion host, so every action is recorded and auditable.
| Model | Best for | Billing |
|---|---|---|
| Remote managed | Many standardised sites | Monthly, per device or circuit |
| Managed + maintenance | Critical devices that need spares | Monthly, plus maintenance by model |
| Resident engineers | Campuses, data centres, projects | Per person-month |
Inventory devices, circuits and configs; build the CMDB and agree responsibilities.
Onboard to monitoring and ticketing with runbooks; usually 2–4 weeks.
Alerts, changes, audits and spares, every action recorded.
Monthly and quarterly reviews flag capacity risks and upgrades.
A six-person local team covered GxP data rooms, offices nationwide and cloud resources; 11 monitoring tools produced 15,000 alerts a month and HQ needed English reporting and audit evidence.
Video meetings, remote tellers and training ran on three systems with a dozen endpoint models; circuits were bought branch by branch and call-quality complaints were high.
Each province ran its own Wi-Fi with different SSIDs, authentication and security policies; staff could not roam and site faults took two days or more to fix.
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